SHIPPING & RETURNS

Consumers purchasing online generally have a statutory 14-day right of withdrawal under Swedish distance selling legislation, unless a legal exception applies. The withdrawal period begins the day after you receive the goods.
To use your right of withdrawal, you must clearly notify BromvikArt within the 14-day period. Contact may be made by email at BromvikArt@gmail.com or through the Contact page. Simply refusing delivery or failing to collect a parcel does not in itself constitute a valid withdrawal. After notifying BromvikArt, the item must be returned without undue delay and no later than 14 days after the withdrawal notification.

Condition of Returned Artwork:
You may inspect the artwork or product to the extent reasonably necessary to determine its nature and characteristics. Please return it carefully packed and, whenever possible, using the original protective packaging.
If an item has been handled beyond what is necessary to inspect it and this results in a reduction in value, BromvikArt may make a deduction corresponding to that reduction in value where permitted by law.

2. RIGHT OF WITHDRAWAL & RETURNS

Return Shipping
The customer is responsible for the direct cost of return shipping when exercising the right of withdrawal.
For valuable artwork, BromvikArt strongly recommends using a tracked and adequately insured shipping service.
Larger original artworks may require specialist return transport and the cost can be considerably higher than ordinary parcel shipping. Where an artwork cannot normally be returned by standard postal service, information or an estimate regarding the direct return cost will be provided before purchase.

Returns should be sent to:
Ann-Marie Brömvik
Odinsplatsen 3A
411 02 Gothenburg, Sweden

Please include your name and order number with the return.

Refunds
When a valid right of withdrawal is exercised for the complete order, BromvikArt will refund the purchase price together with the cost of the standard delivery option originally offered. Any additional cost resulting from the customer choosing a more expensive delivery method than the standard option does not have to be refunded.
The refund will normally be made using the same payment method used for the original purchase. BromvikArt may withhold the refund until the returned goods have been received.

Custom & Personalised Artwork
The statutory right of withdrawal does not apply where an artwork or product has been specially created or clearly personalised according to the customer's individual instructions, where the applicable legal requirements for this exception are fulfilled.
This may include commissioned paintings, personalised artwork or other uniquely customised products.

3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If you believe that an item is defective, incorrect or has been damaged during transport, please contact BromvikArt as soon as possible. Please include your order number together with photographs showing:

• the artwork or product

• the damage or defect

• the outer packaging

• the internal protective packaging

Please retain all packaging until the matter has been resolved, as the carrier may require it when investigating transport damage.
Where a complaint is accepted as valid, BromvikArt will cover the necessary return shipping and provide an appropriate remedy in accordance with applicable consumer law.
Because original paintings are unique, replacement with an identical original artwork is not possible. For full information regarding statutory complaint rights and defects, please see our Terms & Conditions

4. UNCOLLECTED OR UNDELIVERABLE PARCELS

Customers are responsible for collecting or accepting their delivery within the period specified by the carrier. A parcel that is not collected or accepted is not automatically considered a returned or cancelled order.
If a shipment is returned to BromvikArt because it was not collected, because an incorrect delivery address was supplied by the customer, or because delivery could not be completed for reasons attributable to the customer, BromvikArt may require payment of the direct additional shipping costs before sending the order again. This does not affect any statutory right of withdrawal, provided that the right is exercised correctly and within the applicable time limit.